At 32Sub, we want you to be fully satisfied with your purchase. If you experience any issues with your order or need to return a product, we're here to help. Please read our Returns and Order Issues Policy below for guidance on how to proceed.

1. Return Eligibility

We accept returns for products purchased directly from 32Sub under the following conditions:

• Timeframe: Returns must be initiated within 30 days of the delivery date.
• Condition: The product must be in new, unused condition with all original packaging, accessories, and tags intact. Products that have been used, damaged, or altered in any way may not be eligible for return.
• Exceptions: Certain products, such as electronics with opened seals, software, or products marked as final sale, are not eligible for return unless they are defective.

2. How to Return an Item

To initiate a return, please follow these steps:

1. Contact Customer Support: Reach out to our customer service team at india@32sub.com with your order number and details about the product you wish to return.
2. Return Authorization: Our team will guide you through the process and provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.
3. Ship the Item: Carefully package the product in its original packaging (if possible) and ship it back to us using the return label provided. The cost of return shipping may be your responsibility unless the item was damaged, defective, or incorrectly shipped.
4. Refund/Exchange Processing: Once we receive the returned item, we will inspect it and process your return. If eligible, we will issue a refund to your original payment method or arrange for an exchange based on your preference.

3. Refunds

• Processing Time: Once your return is approved, refunds are typically processed within 5-7 business days after we receive and inspect the item.
• Method of Refund: Refunds will be credited to the same payment method used for the original purchase. If you paid by credit card, it may take a few additional days for the refund to appear on your statement, depending on your bank's processing time.
• Shipping Fees: Original shipping charges are non-refundable unless the product was defective, damaged, or incorrect.

4. Exchanges

If you would like to exchange a product for a different size, color or model, please follow the same process as for returns:

1. Contact Customer Support and inform us about your exchange request.
2. If your exchange is approved, we will issue a store credit or arrange for the shipment of the new item.
3. You may be responsible for the cost of return shipping and any price difference for the exchanged item.

5. Damaged or Defective Items

If your product arrives damaged or defective, we will be happy to assist you with a return or replacement at no additional cost to you. Please follow these steps:

1. Document the Damage: Take photos of the damaged or defective item, including packaging, and email them to india@32sub.com.
2. Return Instructions: Once we review the images, we will send you instructions for returning the item and arranging a replacement or refund.
3. Refund or Replacement: We will issue a full refund or ship you a replacement, depending on your preference and stock availability.

6. Order Issues (Wrong Item, Missing Item, etc.)

If there is an issue with your order, such as receiving the wrong item, missing parts, or an incomplete order, please follow these steps:

1. Contact Us Immediately: Reach out to our customer service team at india@32sub.com within 7 days of receiving your order. Please provide your order number and details about the issue.
2. Resolution Process: We will review your order and resolve the issue as quickly as possible. If we sent the wrong item, we will arrange for a return or exchange at no cost to you.
3. Missing Items: If an item is missing from your order, we will investigate with the shipping carrier and ensure you receive the correct product.

7. Non-Returnable Items

Certain items are non-returnable under any circumstances, including but not limited to:

• Electronics with broken seals, opened packaging, or used products.

8. Cancellation of Orders

If you wish to cancel an order, please contact us as soon as possible. If your order has already been processed or shipped, we may not be able to cancel it. However, we will assist you with returning the item once it arrives.

9. Contact Us

If you have any questions or need assistance with a return or order issue, please don’t hesitate to contact our customer service team:

Email: india@32sub.com
Phone: +91-9650801540